Please note, the reset file is good for 4 calendar days, and during those days the device for which the reset file has been generated cannot berebooted or powered down.Ĥ. Upon receiving the reset filedownload it to the DESKTOP (for ease of access). The reply from the technical support team will contain a reset file or key, generally called ENCRYPT (the file may have an altered name if files for multiple devices are being sent). For ease of use, select DESKTOP as the export directory and click on the Select Folder button on the bottom.After exporting the file successfully, please send it to your local distributor for support to receive a password reset file. A pop-up window containing instructions will appearPress the EXPORT button to export the password reset key.After pressing the EXPORT button a new SELECT FOLDER window will appear. After the devices are detected and populated in a list (in no particular order), select the device, by checking the checkbox to its right and press the Forgot Password option on the bottom-right corner of the user interface.ģ. Click on the link below to download the latest version of the SADP software:SADP for WINDOWS: for Mac OS: downloading the software, launch the installation wizard to complete the installation process.It is recommended to disable the computer’s antivirus software before launching the SADP software.To reset a device’s password, launch the SADP software, which will locate all Hikvision devices on the networkĢ.
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